# Current cloud instance process The current processs for creating cloud instances is incorrect. At the moment the process is the following: - Customer goes to `https://vantage.hostxtra.co.uk/start` then fills in the form. - Customer is then sent and email to verify - Customer clicks the link and the instance is created in the DB. - Customer can then access the instance. As the `/start` process is auto creating a new instance this should default to the free tier instance. The issue is that this doesn't create an `account` and `admin_instance` on the admin side. The process should be the following: - Customer goes to `https://vantage.hostxtra.co.uk/start` then fills in the form (including account name). - Customer is then sent and email to verify - Customer clicks the link and the instance is created in the DB. - `account` and `admin_instance` is created