1.7 KiB
id, title, sidebar_label
| id | title | sidebar_label |
|---|---|---|
| billing | Billing | Billing |
Paid plans are billed through Paddle, which is the merchant of record. Your invoice, your card details and your tax handling are all Paddle's; HQ holds a customer reference and nothing sensitive.
:::warning The Billing page requires the owner-only account role. :::
Buying A Plan
Buying a plan license can be found in Vantage HQ by clicking on the Buy a Plan button on the Overview page.
Cloud
On the Buy A Plan page you will need to select the Deployment to Cloud then chose your Billing cycle (Monthly or Annually).
Then select your desired Plan and configure the features.
Finally specify the Instance Name and click the Continue to payment button.
Self-hosted
On the Buy A Plan page you will need to select the Deployment to Self-Hosted then chose your Billing cycle (Monthly or Annually).
Then select your desired Plan and configure the features.
Finally specify the Instance Name and click the Continue to payment button.
Cancelling and failed payments
Cancelling, or a payment going past due, takes no immediate licence action. Your licence runs to its grace-padded expiry and then lapses normally. There is no mid-term cut-off.
For a cloud Free instance, lapsing eventually leads to deletion see Free tier. Paid instances are not deleted.
Renewals
At renewal the subscription bills again and the licence is reissued for the new term. It is also the only moment a scheduled reduction takes effect.
- Self-hosted customers: download and paste the reissued licence.
- Cloud customers: the license is automatically linked to the instance.