1.8 KiB
id, title, sidebar_label
| id | title | sidebar_label |
|---|---|---|
| billing | Billing | Billing |
Paid plans are billed through Paddle, which is the merchant of record. Your invoice, your card details and your tax handling are all Paddle's; HQ holds a customer reference and nothing sensitive.
:::warning The Billing page requires the owner-only account role. :::
Buying a plan
In Vantage HQ, click Buy a plan on the Overview page.
Cloud
- Set Deployment to Cloud.
- Choose a Billing cycle, monthly or annual.
- Choose a Plan and configure its features and server allowance.
- Enter an Instance name and click Continue to payment.
The instance is created and licensed as soon as payment confirms.
Self-hosted
- Set Deployment to Self-hosted.
- Choose a Billing cycle, monthly or annual.
- Choose a Plan and configure its features and server allowance.
- Enter an Instance name and click Continue to payment.
Payment creates a placeholder instance with no licence yet. You then paste your install's instance ID to have the licence issued. See Self-hosted instances.
Cancelling and failed payments
Cancelling, or a payment going past due, takes no immediate licence action. Your licence runs to its grace-padded expiry and then lapses normally. There is no mid-term cut-off.
For a cloud Free instance, lapsing eventually leads to deletion. See Free tier. Paid instances are not deleted.
Renewals
At renewal the subscription bills again and the licence is reissued for the new term. It is also the only moment a scheduled reduction takes effect.
- Self-hosted customers: download and paste the reissued licence.
- Cloud customers: nothing to do. The licence is written to the instance for you.