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vantage-docs/docs/hq/free-tier.md
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free-tier Free tier Free tier

Free is a real tier in both deployments — not a trial that turns into nothing.

What you get

Free
Servers 3
Monitors 3
Secret groups 1
Notification channels 1
Audit retention 30 days
Support Community

Browser console and single sign-on are not included; they are per-instance features on a paid plan.

One per account, per deployment

The limit is enforced per account and deployment. A Free cloud instance does not prevent a Free self-hosted one — they are separate slots.

Free is outside Paddle

There is no subscription, no £0 line item and no invoice. Your account acquires a Paddle customer reference only with its first paid purchase.

Renewing

Free licences have a term and must be renewed from the portal.

  • The renew button appears 7 days before expiry.
  • It stays available after expiry, right up until the instance is reaped — so the same button rescues a lapsed instance rather than needing a second mechanism.
  • Renewing outside that window is refused, and the message names the date it opens.

:::tip Put the expiry in a calendar Warning emails go to the account address. If nobody watches that inbox, a Free cloud instance can lapse and eventually be deleted without anyone noticing. :::

What happens when it lapses

Self-hosted: the instance goes into degraded mode after the grace period and stays that way. Nothing is deleted, ever — the reaper is disabled by default on a self-hosted install and must stay that way.

Cloud: the instance goes into degraded mode, and after a further period the instance and all its data are deleted. Warning emails are sent first, naming the date.

:::danger Deletion is permanent There is no restore. If a cloud Free instance is approaching that date and you want to keep it, renew it, or move it to a paid plan. :::

Deletion is carried out by the control plane rather than by HQ. HQ sends the warnings because it knows the billing address; the control plane performs the delete because it is the only service that knows which collections carry the instance ID.

Moving off Free

Change the instance's configuration to a paid tier and check out. Your data stays where it is — a tier change reissues a licence, it does not rebuild anything.

Free instances get the same relink allowance as paid ones: three per term. That cap exists to put a human in front of a fourth attempt, not to obstruct a genuine rebuild.