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id, title, sidebar_label
| id | title | sidebar_label |
|---|---|---|
| licensing-and-entitlements | Licensing and entitlements | Licensing and entitlements |
A licence is a signed statement of what one instance may do. An entitlement is the configuration a licence is cut from.
Tiers
Three tiers, in both deployments. The allowances are identical across cloud and self-hosted; what differs is the term on offer, not what you get.
| Free | Professional | Enterprise | |
|---|---|---|---|
| Servers (base) | 3 | 5 | 10 |
| Monitors | 3 | unlimited | unlimited |
| Secret groups | 1 | unlimited | unlimited |
| Notification channels | 1 | unlimited | unlimited |
| Audit retention | 30 days | 365 days | unlimited |
| Support | Community | Email, 24×5 | Email and phone, 24×7 |
The server count is metered: the base allowance comes with the tier, and you buy additional servers on top. That is why Professional shows a real number rather than "unlimited": the number you actually have is the one in your entitlement.
Features
Four features are enabled per instance rather than bundled into a tier:
| Feature | What it enables |
|---|---|
| Browser console | The browser console |
| Single sign-on | Sign-in through your identity provider |
| Vulnerability scanning | Package vulnerability scanning |
| Status pages | Public status pages |
No tier includes them by default; you enable them on the instances that need them.
Patching is available on every tier and is not a feature you enable: security patching is never paid for.
Increases and reductions
An increase takes effect when payment confirms, and the entitlement is promoted desired → granted.
A reduction is scheduled rather than immediate: you keep what you paid for until the end of the term, and the portal shows the date it drops. The collapse happens at renewal.
What a licence carries
Your instance ID, whether it is cloud or self-hosted, the tier, your limits, which features are enabled, and when it expires. All of it is signed.
Two properties follow from that:
- A licence works for one instance only. Moving it to a rebuilt install takes a relink.
- A licence is a snapshot. Changing a plan later does not rewrite a licence already issued.
Verification is local. Your instance does not call HQ to check a licence, and signing happens only in HQ.
Expiry, grace and degraded mode
Expiry is padded with a few days' grace. Past that, an instance goes into degraded mode, which means:
- It keeps running, and all of your data stays exactly where it is.
- You can still sign in and read everything.
- Adding or changing anything is refused.
- Deleting things still works, so you can get back under a reduced allowance.
- Applying OS updates still works, because security patching is never blocked.
A brand-new self-hosted install behaves the same way until you install its first licence.
The way out is a current licence: renew or purchase, then paste it (self-hosted) or let it be written for you (cloud).
Server limits in practice
When you exceed your server allowance, enrolling another one is refused. The existing fleet is unaffected. Raise the allowance in the portal, or remove a server you are not using.