---
id: billing
title: Billing
sidebar_label: Billing
---

Paid plans are billed through **Paddle**, which is the merchant of record. Your
invoice, your card details and your tax handling are all Paddle's; HQ holds a
customer reference and nothing sensitive.

:::warning
The Billing page requires the **owner-only** account role.
:::

## Buying A Plan

Buying a plan license can be found in Vantage HQ by clicking on the **Buy a Plan** button on the **Overview** page.

### Cloud

On the **Buy A Plan** page you will need to select the **Deployment** to **Cloud** then chose your **Billing** cycle (Monthly or Annually).

Then select your desired **Plan** and configure the features.

Finally specify the **Instance Name** and click the **Continue to payment** button.

### Self-hosted

On the **Buy A Plan** page you will need to select the **Deployment** to **Self-Hosted** then chose your **Billing** cycle (Monthly or Annually).

Then select your desired **Plan** and configure the features.

Finally specify the **Instance Name** and click the **Continue to payment** button.

## Cancelling and failed payments

Cancelling, or a payment going past due, takes **no immediate licence action**.
Your licence runs to its grace-padded expiry and then lapses normally. There is
no mid-term cut-off.

For a cloud Free instance, lapsing eventually leads to deletion see
[Free tier](./free-tier.md). Paid instances are not deleted.

## Renewals

At renewal the subscription bills again and the licence is reissued for the new
term. It is also the only moment a scheduled **reduction** takes effect.

- Self-hosted customers: download and paste the reissued licence.
- Cloud customers: the license is automatically linked to the instance.